Travelling Out of Vanuatu
Planning to Leave Vanuatu
Customers must ensure they are aware and comply with entry requirements of their final destinations, including applicable transit restrictions that are in place in Australia, Fiji, New Caledonia, and New Zealand. It is important that customers check with their respective High Commissions /Embassies in Port Vila or overseas on the applicable travel restrictions that are in place.
Customers must be aware that border and travel requirements can change in response to the changing situation. Currently, there are Passenger Caps on the number of arrivals into Brisbane and Auckland and you should check with the Airline Sales Agent when making your booking. These caps exclude those customers who will transit through Brisbane or Auckland.
To assist you with your travel plans we urge you to go to the IATA Travel Centre website to check what entry requirements apply to you. You will need to have your passport details and travel itinerary with you to enter into the website.
Outbound Travel Arrangements
All foreign nationals and Ni-Vanuatu passport holders wishing to leave Vanuatu are no longer required to register with the Vanuatu Department of Foreign Affairs in Port Vila.
Customers can now contact and book directly with Air Vanuatu.
Flight Schedule
Under the current State of Emergency and border closure for Vanuatu, Air Vanuatu is permitted to operate freighter services only. Approval has been granted to allow for the carriage of passengers out of Vanuatu to Brisbane, Auckland, Nadi and Noumea.
Information on our freighter schedule can be found here.
Important Travel Information
The following information below is provided to help you with your travel plans, please be mindful that travel restrictions and new entry requirements will continuously change and we encourage you to always check for the latest update before committing your travel plans to avoid any disappointment or surprises.
Australia
From the 1st of November 2021 ‘fully vaccinated’ Australian citizens, permanent residents and their immediate family members can arrive in New South Wales, Victoria and the Australian Capital Territory without being included in international passenger caps which remain in place for other jurisdictions.
More information regarding Quarantine Free Travel Into Australia:
https://staging.airvanuatu.com/covid-19-information-hub/quarantine-free-travel-australia
Information on entry requirements into Australia: https://covid19.homeaffairs.gov.au/coming-australia
Australian Government information: https://www.australia.gov.au/
Guidance on Health Screening and Quarantine:
The authorities have introduced an online Travel Deceleration form that must be completed by those entering or transiting via Australia. For more information please click here: https://covid19.homeaffairs.gov.au/australia-travel-declaration
Entry requirement customers flying to New South Whales
New rules are in place for fully vaccinated people in NSW. Please see below for more details:
https://staging.airvanuatu.com/covid-19-information-hub/quarantine-free-travel-new-south-whales
Entry requirement customers flying into Queensland
As part of the Queensland Government’s ongoing response to the COVID-19 crisis, please note that international passengers are required to complete the online registrations 72 hours in advance of their arrival to Brisbane Airport.
A copy of this registration form can be found here.
Currently the advice we have is that ALL customers flying into Queensland must complete this registration.
People’s Republic of China
Information on entry requirements to China: http://vu.china-embassy.org/eng/ggl/t1827892.htm
Fiji
From 1 December, Fiji will open to all fully vaccinated travellers from Travel Partner Countries for quarantine free travel, however , you'll be required to remain in your Care Fiji Commitment certified hotel or resort for the first 3 days.
All travellers are required to undertake RT-PCR tests 72 hours pre-departure and in-country rapid antigen tests. The Fiji Government requires that you have travel insurance with international coverage for COVID-19.
Fiji Nationals wishing to return must register with the Vanuatu Department of Foreign Affairs.
For more information on Fiji partners entry click https://www.mcttt.gov.fj/home/traveltofiji/international-travel/.
Information on Quarantine Free travel to Fiji
https://staging.airvanuatu.com/covid-19-information-hub/quarantine-free-travel-fiji
New Caledonia
Unless a special Government exemption is provided (ie. Medivac, compassionate cases), New Caledonia is currently not allowing any inbound travellers into the territory. If you do receive an exemption from the Government, you will need to observe the 14-day quarantine in a Government approved and designated location.
Customers wishing to return to New Caledonia must also register their interest with the French Embassy in Port Vila.
New Zealand
Updated information for quarantine free travel information here: https://staging.airvanuatu.com/covid-19-information-hub/quarantine-free-travel-new-zealand
Information on COVID-19 for New Zealand: https://covid19.govt.nz/
Additional information for travellers heading to New Zealand is also available via https://covid19.govt.nz/travel/international-travel-and-transit/travel-to-new-zealand/
Information on NZ Immigration entry requirements: https://www.immigration.govt.nz/about-us/covid-19
Ministry of Health Border Control Information:
Effective 01 November 2021 all non-New Zealand citizens (this includes New Zealand permeant residents and temporary visa holders) will need to be fully vaccinated with two (2 does) before travelling into New Zealand. Travellers must have had the last dose at least 14 days prior to arrival into New Zealand. More information is available here.
Travellers must also pre-book and secure a place in a managed isolation facility before travelling to New Zealand. Customers must have a voucher and present this to our Check-in Staff in order to be checked in for their flight.
United Kingdom
Information on entering the UK: https://www.gov.uk/uk-border-control
Guidance - Coronavirus (COVID-19): testing for people travelling to England: https://www.gov.uk/guidance/coronavirus-covid-19-testing-for-people-travelling-to-england?fbclid=IwAR2Whpmdy0aZyQfIPFKmWcwbka8LY1BRqpFO_0YC2bzl1Cwf3kTxEXVfE9k
United States
Information for US Citizens: https://pg.usembassy.gov/travel-alert-updated-outbound-flight-options-from-port-vila-vanuatu/
Information for U.S. citizens with expired passports click here
All Other Foreign Nationals
Please check the website of your Embassy, High Commission or Consular Offices for up to date information on entry requirements to your country.
It is important that you also register your interest with the Vanuatu Department of Foreign Affairs in Port Vila.
Booking & Payments
To book your flight please contact our Sales Office in Port Vila.
Telephone: +678 20200 (when promoted select option 1)
Email: [email protected] / [email protected] / [email protected]
Contact: Roy Willie / Cynthia Makambo / Sindy Metsan
For those customers in Santo or Tanna, we can make arrangements for you to pay through our Sales Office in Luganville or Tanna please contact one of our team members listed above.
Opening Hours – Sales Office Vila
Monday- Friday: 08:30 – 15:00
Saturday: 08:00 – 11:00
Sunday: Closed
Note – With the current cap on arrival numbers into Brisbane and Auckland tickets on Air Vanuatu operated services are sold on a first come first serve basis. This cap does not apply to those customers transiting via Brisbane or Auckland.
Payment can be made by cash or credit card – Visa or MasterCard (3% credit card fee applies).
Fares are currently not available for sale online and can only be purchased through our Sales Office in Port Vila. Fares are non-refundable once purchased.
Baggage Allowance & Excess Baggage Rates
|
Destination
|
Checked Baggage
|
Cabin Baggage
|
Excess Baggage Rate
|
|
Brisbane
|
23kg
|
7kg
|
1,200vt per kilo
|
|
Auckland
|
23kg
|
7kg
|
1,200vt per kilo
|
|
Noumea
|
23kg
|
7kg
|
700vt per kilo
|
|
Nadi
|
23kg
|
7kg
|
700vt per kilo
|
Additional baggage allowance can be pre-purchased via our Sales Office, any unused allowance purchased is non-refundable.
Excess baggage charges will apply for items over the allowance and payment can be made in Vatu at Airport Check-in.
Ensure that your bag(s) are labelled – Name / Mobile Nmbr / Email / Address - both inside and outside.
Special Assistance
Please let our team know if you require any special assistance at the time of your booking.
Travelling for Medical Reasons
If you are travelling for medical reasons or have a pre-existing medical condition, please notify Air Vanuatu after you have registered with the Vanuatu Department of Foreign Affairs. We will provide you with a medical form which you will need to have completed and returned back to Air Vanuatu five (5) working days before your departure.
Information for your Departure
Before you Depart
Passengers may choose to wear a mask upon departure from Port Vila, however, it must be fitted prior to your arrival at your final destination in Brisbane, Auckland, Noumea and Nadi.
A reminder that Airports Vanuatu currently has in place a COVID-19 safe handling protocol and customers must comply with this whilst inside the Airport.
Your bags should be clearly labelled both inside and outside.
Personal Protective Gear (PPE)
For flights leaving Vanuatu to Fiji and New Zealand, customers are not required to wear any PPE either at the airport during check-in or during the flight.
However, if you choose to wear PPE during your flight then you are welcome to do so and you will be required to bring your own supply.
COVID-19 Testing Before Leaving Vanuatu
Some countries require travellers to show evidence of a negative COVID-19 test prior to being given the approval to be accepted onto a flight.
Travellers can arrange for their COVID-19 test through Vila Central Hospital in Port Vila. The fee for the test is vt25,000 per person and results are available 24 to 48 hours. Travellers should plan ahead and book their appointments for testing to avoid any delays to their travel arrangements.
Further information is available via the Vanuatu Ministry of Health website or by downloading the information sheet.
IMPORTANT NOTICE:
Travelling to Australia:
- Customers must wear a mask throughout their entire journey as well as inside the Airport in Australia.
Travelling to New Caledonia:
- Customers travelling to New Caledonia (Noumea) are required to keep their mask on during their entire journey as well as upon arrival into New Caledonia.
Check In for your Flight
Check-in for your flight will open 3 hours prior to the flight departure.
For customers with connecting flights, you will be required to show proof of your onward journey.
Checking in for your Flight to New Zealand
For those customers travelling to New Zealand, it is a New Zealand Government requirement to have a confirmed place at a managed isolation facility and customers must show proof of the voucher issued to them.
Checking in for your Flight to Australia
For those customers travelling to Australia or transiting through Australia, it is a requirement to show proof of a negative COVID test and to have completed the online Travel Declaration Form. Our Airport team will ask to see evidence of your completed declaration form at check-in. Failure to comply may result in you being denied boarding.
In addition, customers must also complete Queensland International Arrivals Registration 72 hours prior to your arrival into Brisbane.
Inflight Service
A meal service will be served on flights departing out from Port Vila and a limited selection of non-alcoholic beverages.
The use of onboard lavatories is strictly monitored to avoid unnecessary movements of passengers during the flight.
Customers must follow all crew instructions whilst onboard the aircraft at all times.
Arrival at your Destination
On arrival at your destination please follow the Ground staff instructions.
Customers with an onward journey should proceed to the Airport Transit Desk, please contact our Ground staff if you need any assistance.
We suggest that you carry copies of your Passport, Visa, entry permits and any other documents that Border Officials may require.